Here are some answers to the frequently asked questions we get from people just like you!
Yes it is! We use the latest technology to secure your data.
All data entered is encrypted using industry standard Transport Layer Security (TLS) and Rest when backing up.
We use the secured and professional third party local hosting service provider – ORION VM Australia (http://www.orionvm.com/why-orionvm/) and for our data centre requirement.
We also continuously monitor potential security threats by tracking irregular and suspicious activity.
Want to know more? Click here to read our security blog post.
Latest internet browsers including Google Chrome, Firefox, Safari, Microsoft Edge, ...etc.
Once you’ve chosen a plan and completed the registration you can add a user in your account dashboard.
Yes you can export your client lists and other data to excel. You can also save pdf copies of forms your lodge.
Yes our digital authentication system is recognised as a real signature so it really does replace physical signatures!
You can upgrade your subscription at any time. You will be credited on a pro rata basis any amount you’ve already paid but not used on your current plan.
You can downgrade at anytime before your first lodgment under your unlimited plan. Once you’ve made lodgments you can’t downgrade - this is to prevent unfair use of our software. You can downgrade before the renewal date so that you can get onto the on-demand plan next time you renew. Alternatively if you are already on the On Demand package, you can always upgrade to Savvy package with your unused credits or at renewal of your annual plan.
You can lodge all tax related forms via GovReports. These include:
We need this number to verify that you’re a Tax agent and are authorised to lodge the forms that we’ll make available to you.
You can lodge all BAS agent forms via GovReports. These include:
We need this number to verify that you’re a BAS agent and are authorised to lodge the forms that we’ll make available to you. If you’re an ICB member this number will also allow you to get access to the special ICB pricing.
You can lodge all SBR enabled forms via GovReports. These include:
The ATO currently only allows tax agents to lodge individual tax returns using SBR. Therefore unless you use a tax agent you need to prepare your tax return using a government provided service.
Number of Lodgments | 1-50 | 51-100 | 101-500 | 501-1000 | 1000+ |
Price AUD$ | $27.50 | $24.75 | $22.00 | $19.25 | $17.05 |
Per Lodgement Fee: |
$6.00 +GST (in AUD) |
Number of Lodgments | 1-50 | 51-100 | 101-500 | 501-1000 | 1000+ |
Price AUD$ | $13.75 | $11.00 | $9.35 | $8.25 | $7.15 |